1- Scope of Surprise Greeting LLC Privacy Policy 

This Privacy Policy applies to every aspect of our Site, in addition to information we might gather offline.

Our Site may include links to, or incorporate, websites or content hosted and served by other entities over which we possess no control. These may be third-party websites, online platforms, social media, or systems, each of which is governed by the privacy policy and business practices of that third party. You acknowledge and agree that Surprise Greeting LLC, located at 31 Hastings Street STE6, Mendon, MA 01756, is not liable for the security, privacy, or business practices of any third party.

2- Information Surprise Greeting LLC Collects

Surprise Greeting LLC gathers data from you in a direct manner, automatically during your visit to our Site, and at times from third parties. Some of this collected data may be viewed as “personal information” under a variety of relevant laws. We regard data that identifies you as a specific individual to be personal information. This includes elements such as your name, telephone number, and e-mail address, as well as other data, including IP addresses and cookie identifiers, where needed by applicable law. If we merge data that we consider to be non-personal with personal information, we will treat the combined data as personal information under this Privacy Policy. In the limited situations in which we may process sensitive personal information as defined by applicable law, we handle such information as allowed by and in compliance with relevant law. Note that we may de-identify personal information to make it non-personal, such as by grouping it or changing it to a code, sometimes using a process known as a “hash.” We will treat de-identified information as non-personal to the maximum extent permitted by applicable law.

Details You Share

Surprise Greeting LLC might amass your private data when you:

a. Set Up an Account, Log In, or Engage with Our Website. 

Surprise Greeting LLC acquires your name, email address, and other details that you give us, such as a phone number, when you sign up, log in, modify, or contribute data or content to your profile. We necessitate you to create a username and password when setting up an account, although we might facilitate other options such as logging in via an existing social media profile like Facebook, Instagram, or Twitter (collectively known as “Social Media Platforms”) or your Apple ID. Surprise Greeting LLC also collects some data related to any Social Media Platform or Apple ID that you use to log into or connect with your Surprise Greeting LLC profile (such as your username, biography, and follower count), though it’s entirely your choice whether to link such accounts or log into Surprise Greeting LLC via these accounts. We might store payment details (such as credit or debit card data) but only if you decide to save it to your account. If you set up an account using a referral link or code provided by Surprise Greeting LLC as part of our referral programs, we also gather certain information related to your use of the unique link.

b. Transact on the Website. 

When you place an order for a Surprise Greeting LLC video or any other product, we gather the information that you supply, which may include your name, email address, and any mobile phone number (either yours or the recipient’s) that you decide to share, the recipient’s name, and the specifics that you provide for your request. Upon purchasing merchandise, we also amass details about shipping and delivery. Surprise Greeting LLC handles the payment data you provide when you execute a payment. We gather information about the recipients that you share with us, as necessary to render the Surprise Greeting LLC service, either as part of the content or the transaction itself (for instance, we share the recipient’s name and request details with the corresponding Surprise Greeting LLC “Talent User”) or for product delivery.

c. Promotions and contests

When you participate in a promotion or contest via our Site, Surprise Greeting LLC gathers the data you provide. Each Promotion comes with its unique terms and conditions or official guidelines, which we encourage you to look over as they may incorporate additional stipulations (for example, permitting the use of your name or image in promotional material unless it’s barred by relevant laws).

D. Contacting Customer Support

We collect the information that you provide in connection with us providing you customer service.

E. Submit Content to the Platform.

We gather data when you share content with us, such as videos, reviews, photos, emails, texts, social media posts, or other forms of communication (referred to as “Submissions”). If you’re a performer, we also collect “Performer Content” that you submit. Every Submission, including links to content, whether directly uploaded to our platform or sent through a Social Media Platform, or video hosting service along with all Talent Content, is governed by the relevant Terms of Service. Consequently, others may have the ability to access, utilize, and distribute it in line with the Terms of Service.

F. Synchronize Contacts or Establish Connections with Friends. 

Should you decide to upload, synchronize, or import contact details from your device (like your address book), or if you choose to share such contact information with us in any other manner, we will gather and securely store this information in compliance with this Privacy Policy. By doing so, you confirm that you have acquired consent from your contacts to share their information with us. This data might be utilized to determine which of your contacts are also users of the Platform, offer services to you, aid in identifying and connecting with individuals you’re acquainted with, assist others in finding and connecting with you, and personalize the content presented to both you and other users of the Platform.

G.Utilizing Social Media with the Platform. 

We gather data when you engage with our Platform through any “Social Media Platform.” For instance, we might allow you to use your existing Social Media Platform accounts to establish an account on our Platform, or to engage in actions like “liking” or “sharing” content from our Platform. This interaction might lead to the collection (either by us or the third party) of information about you. Specific details, such as your username, might be visible to the public. Furthermore, if other users of a Social Media Platform grant us access to their profiles and you are among their connections or “friends,” we may also obtain information about you through this means.

Moreover, both we and the Social Media Platform might gain access to information about your usage of our Platform and the Social Media Platform. The information we collect adheres to the terms of this Privacy Policy, while any information gathered by third parties is subject to their own privacy practices. This includes whether they share information with us, the nature of the shared information, and the choices you have regarding what information might be viewable to others.

H. Utilize the Platform as a Performer User. 

When you engage with our Platform as a Performer User, aside from the information you provide during the account creation process, we collect your name, email address, phone number, and any social media usernames you share. Furthermore, we gather materials such as Surprise Greeting Videos and other content you create, along with additional details related to our engagement with you, including payment information. It’s important to note that payments to you by Surprise Greeting LLC are processed through a third-party payment provider chosen by Surprise Greeting LLC.

Before sharing your personal information, especially concerning payments, we advise reviewing the privacy policy of the payment provider. This is essential as the payment provider, acting as a data controller (especially if you are located in the UK or EEA), has its own privacy practices, which may differ from ours.

J. Partner with Surprise Greeting.

When you become a “Surprise Greeting Partner,” whether through our Platform or otherwise, we gather additional information beyond what you provide during the account creation process. This includes your name, email address, phone number, and other relevant details pertaining to our collaboration. This encompasses payment information as well. It’s important to note that payments made to you by Surprise Greeting LLC are processed via a third-party payment provider that Surprise Greeting LLC selects.

Before disclosing your personal information, especially with regard to payments, we recommend reviewing the privacy policy of the payment provider. This step is crucial as the payment provider, functioning as a data controller (particularly if you are located in the UK or EEA), maintains its own privacy practices, which might differ from ours.

K. Apply for a Position at Surprise Greeting.
We gather the details you supply when you submit a job application to us, whether through the “Jobs” section on our Platform or by other means. This information encompasses your name, contact details, work experience, educational history, any self-identifying particulars (such as veteran status, gender, and ethnicity), and any additional information you provide.

It’s important to note that if you utilize a third-party tool or a third-party applicant tracking system employed by Surprise Greeting (e.g., LinkedIn, Indeed, etc.) to apply for a job, your interaction is governed by the privacy policy of that third party.

Third Party Information

We might also acquire information from third parties, including contact details (like name and email address), country of origin, IP address, purchase history, marketing preferences, cookie data, hardware and software details, and other technical information. These sources can include other Site users who upload information or synchronize their contacts, analytics companies, Social Media Platforms, and other third-party business partners, including Surprise Greeting Partners. As an example, if you engage in conversations about becoming a Performer User through a Surprise Greeting Partner, we will gather your name, email address, phone number, and social media usernames associated with that connection from the Surprise Greeting Partner.

Both we and our third-party business partners might gather information about your interactions and activities on our Platform as well as other websites and services. This data could be combined with other personal information we’ve gathered from you. Some of this information might be shared with third-party business partners for similar objectives.

3- Cookies and Tracking Technologies

When you engage with our Site or interact with our content in any way, we, along with third-party advertising, analytics companies, and other business partners, may employ a range of tracking and other technologies that automatically or passively collect certain information (“Usage Information”).

These technologies serve various purposes, including saving your preferences for future visits, keeping you logged in between sessions, delivering targeted advertisements, and enhancing the quality of our services. If you enroll in our text messaging program, cookies might also be utilized to personalize your experience, such as sending tailored text messages like shopping cart reminders. The information gathered may encompass, but is not limited to:

• The date and time of your Site visit
• Specific areas within our Site that you visit
• Links you click on within our Site
• Websites or ads you view before or after our Site
• Keywords entered into a search engine that led you to our Site
• IP address, mobile device identifier, or another unique identifier, along with usage data for the device used to access our Site
• Precise location data if you’ve opted-in to its collection (you might be able to disable this through your device settings, but your approximate location may still be available through your IP address or other collected information)
• Device and connection details like browser type, version, operating system, and platform
• Whether you opened an email we sent and whether you clicked on any links within the email.

Ways We Collect Information Various methods may be employed to collect Usage Information, including:

• Cookies and Local Storage: Cookies are data files placed on devices during Site visits or content access. Some web browsers and add-ons like Adobe Flash offer additional local data storage mechanisms similar to cookies, which may be used for various purposes, such as identifying your device on return visits, remembering authentication details, storing navigation-related information, or enabling specific Site features.
• Web Beacons: Small graphic images or web programming code, known as web beacons, may be embedded in our web pages and email messages. These might be used to count Site visitors, monitor navigation patterns, track email open rates, and check link click rates.
• Embedded Scripts: These are code snippets designed to gather information about your interactions with the Site, such as clicked links. The code is temporarily downloaded to your device from our server or a third-party service provider and remains active while you’re connected to the Site.
• Other Technologies: Additional technologies may also be used for security and fraud detection purposes.

“Do Not Track” Signals

 Some Internet browsers can transmit “Do Not Track” signals to the online services you visit. The interpretation of “Do Not Track” signals isn’t standardized across the industry. Similar to many other websites and online services, Surprise Greeting LLC currently doesn’t alter our practices based on “Do Not Track” signals received from visitors’ browsers, except as required by applicable law. For more insights on “do not track,” you can visit The Future of Privacy Forum’s resources.

4- How We Use Information

We may combine the information we’ve obtained from you with data from other sources to manage, tailor content, personalize, adapt, and enhance our Site. We utilize your information for the following purposes:

• Fulfilling Requests: To complete requests such as purchasing a Surprise Greeting Video or merchandise, processing payments, delivering orders, sending email communications, and managing information you submit through our Site.
• Account Maintenance: For maintaining your account, facilitating payment transactions, supporting Site usage, and communicating with you about your account, our relationship, and Site usage. This could include verifying your details, requesting survey responses, or providing order updates. If you’ve provided your mobile number, we might send you text messages related to your interactions with the Site.
• User Relationships: To establish and manage relationships, whether as a Perfomer User or a Surprise Greeting Partner.
• Promotional Communications: Sending promotional emails or text messages from Surprise Greeting if you’ve opted to receive them (note that receiving automated marketing texts doesn’t require a purchase).
• Promotions: Administering and conducting Promotions you choose to participate in, with information shared only as agreed upon during Promotion participation.
• Customer Service: Providing customer service, addressing issues, enhancing our customer service and processes, and resolving queries.
• Submission and Talent Content: Using Submissions and Performer Content as outlined in the applicable Terms of Service, potentially including the public display of certain information like your name, username, or location.
• Job Applications: Reviewing job applications, fulfilling legal reporting requirements, internal business purposes (such as enhancing recruiting processes), and addressing employment-related claims.
• Administrative Communication: Contacting you about administrative matters, such as relevant Terms of Service or other issues.
• Personalization: Understanding your preferences to offer enhanced and personalized communications and services.
• Aggregate Data: Compiling data about Site traffic and interactions in an aggregated form.
• Content and Advertising Tailoring: Adapting content and advertising on our Site or other platforms for you and others, while analyzing trends and statistics.
• Advertising Models: Creating advertising models through methods like lookalike modeling or other research techniques.
• Internal Business Purposes: Enhancing our Site, products, and services, adhering to legal requirements, and following our business practices, including recordkeeping, backup, and document retention.
• Other Purposes: Including (a) disclosures made when you provide your information, (b) actions with your consent, or (c) as detailed in this Privacy Policy.

5- How We Share Information

We share information in accordance with the details provided below. It’s important to note that we do not share personal information with any third party for their independent marketing or promotional purposes without your explicit consent.

• Non-Personal Information Sharing: We may share non-personal information, such as aggregated statistics and de-identified data, with third parties as permitted by applicable law.
• Affiliates: We share information with our relevant affiliates for the same purposes that we use it. You can find information about Surprise Greeting affiliates on our Platform.
• Third-Party Service Providers: We utilize third parties to perform specific services on our behalf, such as hosting the Site, providing analytics, processing payments, delivering email communications, conducting Promotions, and other administrative tasks. We share information with these third parties to facilitate the execution, improvement, and delivery of these services for you and for Surprise Greeting.
  
• Surprise Greeting Partners: If you are a Performer User, we might disclose your information to the Surprise Greeting Partner who introduced you to us. This disclosure is for the purpose of the services that the Surprise Greeting Partner is providing and for their business needs, such as record-keeping and tax reporting.
  
• Employment Applications: When you apply for a job with Surprise Greeting or its subsidiaries/affiliates, we may request self-identifying information (like veteran status, gender, ethnicity) to comply with regulatory agencies’ laws and regulations. This information might be shared with government or regulatory bodies to meet reporting requirements and address employment-related complaints.
  
• Promotions: If you participate in a Promotion, your information might be shared with third parties or the public in connection with administering the Promotion, such as selecting winners or providing prizes.
  
• Requested Sharing: We may share information at your request, such as opting in to receive communications from a third party or interacting with Social Media Platforms or other third-party applications that share your information.
  
• Legal Compliance and Protection: We may disclose your personal information when required by law, regulation, court order, or legal process, or to protect against fraud, intellectual property infringement, or other illegal activities. This might include requests from jurisdictions outside of the United States if consistent with internationally-recognized standards.
  
• Enforcing Legal Rights: We may share your personal information when necessary to exercise, enforce, establish, or defend our legal rights. This might include investigating hacking allegations or breaches of Terms of Service.
  
• Protecting Others: We may share your personal information with third parties to protect the rights, property, or safety of another person. For example, if we believe that a Site account is being misused or is contrary to our Terms of Service.
  
• Business Transfers: In case of asset sales, mergers, acquisitions, reorganizations, bankruptcy, or other transactions, we might disclose, transfer, or assign your personal information. By providing your personal information, you agree to such transfers without further consent.

Please review our Privacy Policy for a comprehensive understanding of how we share and protect your information.

6- Children and Parents

Our Site is designed for a general audience and is not intended for use by individuals under the age of 13 in the United States (or under the relevant legal age in locations outside the United States). We do not knowingly collect personal information from children under the age of 13 (or under the relevant legal age outside the United States) without the consent of a parent or legal guardian. If we become aware that we have inadvertently collected personal information from such individuals, we will promptly delete the information from our active databases.

If you are a parent or legal guardian and you believe that we have collected or used your child’s personal information without your consent, please contact us through the details provided in the “Contact Us” section of our Privacy Policy.

7- Your Choices

Cookie and Marketing Preferences

If you desire to cease receiving marketing email communications from Surprise Greeting, simply locate the “unsubscribe” link situated in the email’s footer. While unsubscribing, please be aware that you may still receive email communications related to your account or Site usage. To discontinue receiving promotional text messages, you can respond with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our designated short code. As mentioned earlier, you will receive a confirmation text. To manage your cookie preferences, you have the option to adjust the settings within your web browser.

Third Party Advertising and Analytics Companies and Your Choices

Surprise Greeting collaborates with third-party network advertisers, advertising agencies, and other advertising partners to exhibit Surprise Greeting ads online. We may utilize the insights we’ve acquired about you to deliver targeted ads, both from Surprise Greeting and third parties. We also partner with third-party analytics providers who provide us with insights concerning Site usage and the effectiveness of our advertisements. These third parties may establish and access their own tracking mechanisms on your device, such as cookies and web beacons. They may also collect or have access to information about you, including Usage Information. Both Surprise Greeting and our third-party advertising and analytics partners may accumulate personal information over time as you interact with the Site or other online platforms.

We may share non-personal information, including de-identified data, aggregated user statistics, and Usage Information, directly or indirectly through third-party business providers, with third-party advertising companies, analytics providers, and other third parties. This sharing facilitates the delivery of more pertinent ads to you. We may enlist third-party providers to assist us in these tasks. For instance, we might share personal information with third parties who amalgamate Surprise Greeting data with data from alternative sources. Subsequently, these third-party providers may share non-personal information with third-party advertisers, offering insights into your interests and preferences to enhance the relevancy of the ads they deliver.

Certain third parties might participate in the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) Self-Regulatory Program for Online Behavioral Advertising. Both NAI and DAA provide avenues for opting out of targeted online advertising by participating entities. You can find additional information about opting out with NAI here and with DAA here. If you are utilizing mobile applications, you may have the capacity to curtail specific advertising practices through your device’s settings. On most mobile devices, you can deploy the DAA’s AppChoices application to make choices regarding cross-app interest-based ads from participating third parties. For opting out on mobile devices via NAI, click here.

Surprise Greeting employs Google Analytics, which utilizes cookies and akin technologies to compile and assess usage information about the Site and furnish insights into trends and activities. This service might also amass information regarding the use of alternative websites, apps, and online resources. To learn more about opting out of Google Analytics, click here. You can also access the Google Analytics opt-out browser add-on from Google here.

If you are a resident of California, Virginia, or certain other US jurisdictions, please refer to our Supplementary Privacy Notice for Residents of California, Virginia, and Certain Other US Jurisdictions for additional rights you may possess, along with instructions on how to prevent the sharing or sale of your personal information.

Kindly note that opting out via these mechanisms does not entail a comprehensive blockade of all online advertising; you may still receive generic advertisements.

8- Accessing Personal Information and Retention Period

Accessing Your Account

Please be aware that choosing not to furnish certain personal information may restrict our ability to offer you the relevant Surprise Greeting product or service you request. For instance, without providing an email address, you will be unable to establish a Site account.

For individuals with a Site Account, you have the option to access, review, correct, or update specific personal information collected about you. Additionally, you can deactivate or delete your account through the account services portal on surprise-greeting.com or within the mobile application. Performer Users can also deactivate their account by reaching out to their Surprise Greeting.

Should you harbor any concerns regarding the utilization of your personal information, seek to access, correct, or erase the personal information you have furnished us, kindly get in touch with us using the contact details provided in the “Contact Us” section.

Retention Period

Upon your request for the removal of your personal information, we will undertake commercially reasonable measures to eliminate it from our active databases. However, we will retain original information in accordance with our business practices and to the extent allowed by applicable laws. This retention might be necessary for activities such as dispute resolution, enforcement of agreements, compliance with legal obligations, recordkeeping, backup, and document retention.

9- Data Security

Surprise Greeting employs commercially reasonable security measures to safeguard the information you provide to us. Nonetheless, it’s important to note that no method of transmission over the Internet or electronic storage can guarantee absolute security. Your use of our Site and transmission of information to us are undertaken at your own risk. If you have inquiries concerning the security measures in place on our Site, please reach out to us through the contact details outlined in the “Contact Us” section.

10- Contact Us

For inquiries regarding this Privacy Policy exclusively, you can get in touch with us through the following methods:

• Send an email to privacy@surprisegreeting.com
• Write to us at:

Surprise Greeting LLC, 31 Hastings Street, Mendon, MA 01756
Attention: Privacy

For other matters, you can write to us at the same address mentioned above.

— – – – – – Last edit 22 / 08 / 2023